Remote Gateway Service
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here we can arrange "dialin" or remote assistance on
your computer. This service is available to both
Business or Home Users.
We use award-winning remote software specialists
to securely connect our engineers to your Laptop or PC
over the Internet*. This allows instant support
or when the end-user has little time for hanging
around and needs the issue fixed upon their return.
Vodafone, London School of Economics (LSE) and Nissan
are just some of the organisations utilising this
service for their remote support requirements, so
you'll be in good company.
Sessions are encrypted & recorded for quality assurance.
Connections are also "torn down" completely when we're
finished and firewalls can remain enabled throughout the
session to prevent any risks. We also
require our customers to grant remote privileges :
you are always in full control. You can sit &
watch us working or leave us to it, we really don't
For Remote Assistance, please
contact us on 01475 726990 or 0800 566 8331(24hrs).
We will issue a six-digit code to insert in the box
below, then simply click CONNECT TO TECHNICIAN.
Shortly afterwards, you'll have a certified Microsoft
professional engineer viewing the error or issues you
see on your computer screen....Simple!
* If your issue is internet
connectivity, remote diagnostics may not be available
without telephone/onsite support. For most general
issues, remote connection will be suitable.
In the event the above button
doesn't work, please visit
with your code and repeat the process. Please
note: Codes are valid for 20mins only. If
you're code expires. simply request another from our
Services - We Handle IT!