Terms & Conditions - nosh IT Services
Author: John B Houston (Proprietor)
Date Effective: 7th April 2011
nosh IT Services operates credit terms with clients up to 30-days. All outstanding balance should be paid in full prior to reaching 30-days unless by express agreement with nosh IT Services. At the moment, we can accept the following methods of payment:
Managed Services Contract -
Alert (Entry-level) Managed Service contract is rolling 30-day subscription to the service. If service is no longer required, notification should be made to nosh IT Services of intention to terminate contract terms. In most cases, 30-days notice will be required to ensure network is "normalised" and removal of entitled devices from our systems. This will also ensure full documentation, passwords, credentials, etc are passed back to the client and responsibility for management transferred back to the client or 3rd party company (at the request of the client).
Response & Manage (moderate & full) Managed Service contracts are minimum term of 6months. If service is no longer required within the first 6months of subscription, client will be liable for outstanding balance of the remaining 6month period. For example, Client decides on the second month of their "Response" or "Manage" service contract that they do not wish to continue, they will be liable for settlement of the remaining 4months of the minimum 6month period.
Fair Usage Policy
To ensure that every client gets the attention and resource they are entitled too, we implement a fair use policy. This policy limits users of Response and Manage packages to a maximum of 10hrs per week Remote or Onsite work. After this allowance is served in any one week, it is reset the following week to allow a further 10hrs maximum under standard contract terms. If customer wishes to use more than 10hrs per week of either Remote or Onsite work, they are entitled to discounted rates against standard Remote and Onsite charges. Details of these discounted rates are available on our website under the relevant Service details.
If our engineers are unable to gain access during a callout to the clients premises, a charge of 50.00GBP will be made. It is the responsibility of the client or end-user to provide access to the equipment being worked on and any rooms, cable/comms areas, etc. to progress investigations. Please be aware that engineers are not permitted to climb fences/gates, travel to key holders address to pickup keys, disarm security alarms, etc. Access should be arranged in advance to avoid any unwanted & unnecessary charges.
For the purposes of clarity and with reference to our tariffs, it is to be assumed that Office Hours are Monday-Friday 0900hrs-1700hrs excluding Public Holidays. Out of hours tariffs apply at all other times.